For online stores, makers, wholesale and coaching
Your store never sleeps. Neither does your follow-up.
Pre-sale questions, quote requests and wholesale enquiries answered in two minutes, at 11pm or on a Sunday. FLWUP follows up the buyers who went quiet and flags the ones ready to order.
No card. Set up in 10 minutes.
Do you make the walnut desk in 160cm? And could it get to Perth before Christmas?
Your reply · 11:44 pmHi James, thanks for getting in touch. Yes, we make the walnut desk to order in 160cm. I'll check our Perth delivery dates first thing and send you the price and timing. Is it for a home office, or a workspace with a few desks?
James · 7:15 amHome office. Ready to order if it can arrive by the 20th.
The problem
What happens to your leads today.
Questions arrive when the store is closed
Evenings and weekends are when people shop, and when nobody is answering.
Your competitor is one tab away
A buyer who asks you a question has usually asked two other stores too.
Quotes and bulk orders go quiet
Nobody chases the wholesale quote, and the order goes elsewhere.
How it works
You keep working. FLWUP keeps the conversation going.
- Step 1
A new enquiry comes in
From your web form, your enquiry email or a lead site.
- Step 2
A reply within two minutes
By email or text, in your voice, under your name.
- Step 3
It keeps following up
Until the customer replies, books or says stop.
- Step 4
You get a text when they're ready
"Sarah replied, wants a quote Thursday. Tap to call."
FLWUP never quotes a price. When a customer asks, it tells them you'll go through the numbers, and texts you to send them.
Try it yourself
Be the customer. See how it replies.
Send an enquiry as if you were a customer of Timberfold Studio, a made-up business, and watch FLWUP reply. A few messages, no sign-up.
Type an enquiry as if you were a customer, or tap the suggestion below.
Try asking for a price. It won't quote one. It tells you Priya will go through it, and texts Priya to follow up.
Watch for the dark card. That's the text Priya gets when you're ready to talk.
This demo is deliberately generic: a made-up business with no setup. On your account FLWUP is tuned to your business, your services and how you talk, so replies are far more specific.
Timberfold Studio is a made-up business. Messages you type here are used only to write the demo reply. Please don't enter real personal details.
One wholesale quote, ten days
The bulk order you'd have forgotten about.
An example of a trade enquiry that would usually sit in the inbox.
- Day 1 · Fri9:20 pmEnquiry · contact form
We run three cafes. Could you do 40 table signs with our logo? Need them mid next month.
- Day 1 · Fri9:22 pmFLWUP reply · email
Hi Leah, thanks for thinking of us. Yes, we do custom table signs. Could you send your logo and the size you have in mind? I'll come back to you with a price and timing on Monday.
- Day 4 · Mon10:00 amFollow-up · email
Hi Leah, just following up on the table signs. If it's easier, reply with the logo file and I'll take it from there.
- Day 10 · Sun6:40 pmLeah replies
Sorry, crazy week. Logo attached. A5 size, 40 of them.
- Day 10 · Sun6:41 pmText to you
Leah (40 A5 table signs, 3 cafes, logo attached) is ready for a price.
- Leah was told you'd send the price and timing. FLWUP never quotes either.
Where leads come from
Wherever they land, they get the same two minutes.
- Your store contact form
- Your enquiry email
- Marketplace messages that arrive by email
- Wholesale and trade enquiries
What you'll never have to do
Set it up once. Then get on with your day.
- No app to learnIt works by text and email. If you can read a text, you can use it.
- No DNS settingsNothing to change on your website or domain.
- No copywritingMessages are written in your voice. You can edit any message.
- No chasingYou hear about a lead when it's ready to talk, not before.
Pricing
Three plans. All 14 days free.
Solo
- 1 user
- 50 new leads a month
- Replies and follow-ups by email
- Text alerts to you when a lead is ready
Solo + Text
Best value- 1 user
- 100 new leads a month
- Replies and follow-ups by email and text
- Your own mobile number, 100 texts a month
- Booking
Team
- 3 users
- 200 new leads a month
- Email and text, 300 texts a month
- Booking and campaigns to past customers
All prices include GST. 14 days free, no card. Change plan or cancel any time.
Further reading
Questions
Fair things to ask.
No. FLWUP replies in your voice, under your name, the way you'd write if you had a spare minute. You can edit any message, and change how it writes whenever you like.
FLWUP never quotes a price. It tells the customer you'll go through the numbers with them, and sends you a text asking you to follow up.
It stops. That customer gets no more messages, and every text carries a "Reply STOP to opt out" line.
On Solo + Text and Team, yes: an Australian mobile number of your own. It's set up as soon as your first real enquiry comes in, or straight away when you subscribe. Until then, your follow-ups go by email.
Yes. Your store already emails you its contact form and enquiries. One forwarding rule sends them to FLWUP, and it picks them up from there.
No. It never quotes a price or promises a delivery date. It answers what it can and texts you to confirm the rest.